Privacy Policy

1. Introduction

SeatSync ("we," "us," "our," or "Company") is operated by Syncoris Co., Ltd., a company committed to protecting your privacy. This Privacy Policy explains our data practices and your rights regarding your personal information when you use our platform at seatsync.events and related services (collectively, the "Service").

Please read this policy carefully. By accessing or using SeatSync, you consent to the collection and processing of your personal information as described herein. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

3. How We Use Your Information

We use your personal information for the following purposes:

• •Providing the Service: Creating and managing your account, processing events, managing seating, generating QR codes, and facilitating check-ins.
• •Communication: Sending transactional emails, event confirmations, and customer support responses.
• •Billing and Payments: Processing payments, calculating commissions, and generating invoices.
• •Analytics and Improvements: Understanding user behavior, improving features, and optimizing platform performance.
• •Compliance: Meeting legal obligations, enforcing agreements, and preventing fraud.
• •Marketing: Sending product updates, promotional materials, and newsletters (only if you've opted in).

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• •Service Providers: Third-party vendors (Firebase, Stripe, SendGrid) who process data on our behalf under confidentiality agreements.
• •Event Organizers: When you are an attendee, your information is shared with the event organizer as necessary for event management.
• •Legal Requests: When required by law, court order, or government authority. We will attempt to notify you unless legally prohibited.
• •Business Transfers: In the event of merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• •Encryption: Data in transit is encrypted using SSL/TLS; data at rest is encrypted in Firebase Storage.
• •Access Controls: Strict role-based access and authentication mechanisms limit who can access sensitive data.
• •QR Code Security: QR codes are protected with HMAC-SHA256 hashing to prevent tampering and unauthorized use.
• •Monitoring: Continuous monitoring for suspicious activity and potential breaches.

While we strive to protect your data, no security system is impenetrable. We cannot guarantee absolute security, but we remain committed to safeguarding your information.

6. Cookies and Tracking Technologies

SeatSync uses cookies and similar tracking technologies to enhance your experience:

• •Essential Cookies: Required for authentication, security, and core functionality.
• •Preference Cookies: Remember your settings, language, and other preferences.
• •Analytics Cookies: Help us understand usage patterns and improve the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies may impact platform functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• •Right to Access: Request a copy of the personal information we hold about you.
• •Right to Rectification: Correct inaccurate or incomplete information.
• •Right to Erasure: Request deletion of your personal data (subject to legal obligations).
• •Right to Restrict Processing: Limit how we use your information in certain circumstances.
• •Right to Data Portability: Receive your data in a structured, machine-readable format.
• •Right to Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at hello@syncoris.io.

8. Children's Privacy

SeatSync is not directed to children under 13 years of age. We do not knowingly collect personal information from children without parental consent. If we discover that a child has provided personal information without appropriate consent, we will delete such information and terminate the child's account. If you believe a child has provided information to SeatSync, please contact us immediately at hello@syncoris.io.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of SeatSync after changes become effective constitutes your acceptance of the updated policy.